Shipping Policy

Order Processing Time

All orders are prepared and processed within 1 business day (Monday through Friday). Orders submitted after 5:00 PM MST will enter processing on the following business day. Orders are not processed on weekends or public holidays.

Shipping Availability

SHADIHOMECARE currently ships only within the United States (contiguous 48 states).

The following destinations are not supported:

Alaska
Hawaii
Puerto Rico
U.S. territories and affiliated islands
Military bases (APO/FPO/DPO addresses)

Services are limited to the continental United States, and no shipping services are provided outside these regions.

Estimated Delivery Time

Orders shipped within the contiguous United States typically arrive within 10–12 business days after dispatch.

Delivery timelines may be extended due to:

Customs clearance procedures
National or regional holidays
Weather conditions
Airline or transportation delays

Customers can track shipments at any time using the global tracking platform:
https://www.17track.net/en

Shipping Fees

Order Value	Shipping Method	Shipping Cost	Carrier
$0.01 – $59.99	Standard Shipping	$9.99	UPS
$60.00 and above	Standard Shipping	$0.00	UPS

Shipping rates displayed above are consistent with the logistics settings used at checkout.

Customs Duties and Taxes

Any customs duties, import taxes, or other government-imposed fees are the responsibility of the recipient. These charges are assessed upon arrival in the United States and vary based on local import regulations.

Such fees:

Are not collected by SHADIHOMECARE
Are not determined or controlled by SHADIHOMECARE
Are paid directly to the appropriate government authorities

Customers are encouraged to familiarize themselves with applicable import costs prior to placing an order.

Shipment Tracking

Once an order has been shipped, customers will receive an email containing tracking details. Shipment progress can be monitored in real time via the provided tracking link. Temporary pauses in tracking updates may occur during customs inspections or transit handovers and do not indicate a lost shipment.

Additional Notes

All delivery timelines are estimates and not guaranteed
Shipping services are limited to the supported regions listed above
Orders are fulfilled strictly according to the stated processing and shipping terms