Returns & Refund Policy

At SHADIHOMECARE, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order. This policy is designed to provide a clear and fair return experience.

1. Return Fees and Shipping Costs

  • Approved returns are subject to a 1% handling fee, which will be deducted from your refund.
  • For returns, except for shipping costs incurred due to the seller’s responsibility (e.g., wrong item sent, damaged product, or missing accessories), all other shipping-related costs—including the return shipping fee, shipping insurance, and any applicable customs duties or taxes—are the customer’s responsibility.
  • Customers must use a trackable shipping service when returning items and are responsible for all associated costs to ensure the return is processed smoothly.

2. Return Eligibility

Items are eligible for return or refund if they meet the following conditions:

  1. The return request is submitted within 30 days of delivery.
  2. The product is new or lightly used and in good condition.
  3. All original accessories, components, and packaging are included.
  4. Items damaged due to misuse, improper operation, or unauthorized modification may not be eligible.

3. How to Submit a Return or Refund Request

  1. Contact our support team:
    • Email: support@shadihomecare.store
    • Phone: +1 (217) 406-5250
  2. Provide your order number, contact information, and reason for the return/refund.
  3. Wait for confirmation before sending any items back.
  4. Once approved, you will receive an authorized return address via email.

4. Return Instructions

  • Returned items must be shipped using a trackable shipping service.
  • After shipping, provide the tracking number to ensure proper processing.
  • Returns sent to unauthorized addresses may not be accepted.

5. Refund Processing Time

  • Refunds will be issued to the original payment account within 6 business days after we receive and inspect the returned item.
  • A 1% handling fee will be deducted from the refund.
  • If only part of an order is returned, the refund will cover only the returned items.

6. Exchange Policy

  • Exchanges may be requested within the 30-day return period, subject to product availability.
  • Exchanged items must meet the same conditions as returns, including product condition and packaging.

7. Important Information About Return Addresses

  • The office address is not a return address.
  • Returned items must be sent to the address provided in your approved return email.
  • Using the correct address ensures there are no delivery issues or delays.

8. Contact Information

For questions regarding returns or refunds, you may contact us:

  • Email: support@shadihomecare.store
  • Phone: +1 (217) 406-5250
  • Office Address: No.14, Nanxiang Street, Ningxi Subdistrict, Zengcheng District, Guangzhou, Guangdong, China